A Toolkit for Welcoming, Supporting and Empowering Resettled Refugees

This resource is designed to provide tools, templates and ideas that will support those working on resettlement programmes to respond to challenges, better meet the needs of resettled refugees and support their aspirations for their resettlement.  The tools it includes have been compiled based on the successful approaches used by many SHARE Network partners and stakeholders across Europe, shared with us and our partners through SHARE activities, events and research throughout 2012-14.

Why a toolkit for reception and integration in resettlement?

In general, all newcomers to a country face similar challenges - learning the language, finding housing and employment, understanding institutions and systems, and building relationships and friendships.

How can the toolkit be used?

The toolkit includes template and guidance in three distinct sections - 'Arrival, Reception & Orientation', 'Integration Support & Planning' and 'Tools for Caseworkers' - which you can use in whichever way you like!  You can make use of just one or several tools, adapt any of the templates for use in your work, or use the toolkit material as an inspiration to develop your own approaches and ideas for resettlement and integration in your regional or local context.

Click here to dowload the "Toolkit Introduction Paper" for an overview of all tools and suggestions on how to use them.

Click here to download the entire toolkit, or follow the links below to select single items included in the toolkit.

We hope the toolkit will prove helpful in the process of welcoming resettled refugees to your community.  Please do let us know if and how you made use of the toolkit and send your feedback, comments or request for further information, by contacting Magdalena Boehm  at ICMC Europe (




Name Document






Contact list

To collect contact details of clients and interpreters;


Time table first week

To structure events and appointments; to hand out to refugees and interpreters;


Case note sheet

To be completed at the end of each day; with details of items covered with each client and issues to be raised;


Personal Integration Plan

To actively plan future goals and the necessary steps to be taken by looking at main areas of life;

List of items

To list items given to refugees by the service provider;

Arrival day checklist

Gives suggestions of tasks that should be done during first day of arrival;


Contacts map

To hand out to clients and to add the locations and names of relevant support organizations and individuals;


Factors guidelines

Explanation to the way in which each factor can be considered to be either a protective or an aggravating in terms of refugees’ health and well-being; to be read before assessment;


Framework of protective and aggravating factors

To have an overview of any potentially protective or aggravating factors; enables case workers to better prepare for any difficult situations which might arise;


New Environment checklist

Gives suggestions of tasks that should be done when showing refugees their new neighborhood;


Benefits & finance checklist

Gives suggestions of information that should be provided when managing clients’ financial situation;

13. Employment & volunteering checklist

Gives suggestions of information that should be provided when helping clients with their occupational situation;


Legal status checklist

Gives suggestions of information that should be provided when helping clients with their legal situation;



Guidelines for working with an interpreter; suggestions for (de-)briefing;


16. Looking after yourself during arrivals

Suggestions and guidelines to ensure caseworkers’ well-being;